— Our Engagements
Three engagements. Each one designed to produce something your team can use.
Slatebridge offers three structured consulting engagements, each with a named deliverable and a fixed scope. Browse below to understand what each covers and which might fit your current situation.
Back to Home— How We Work
Our methodology, briefly
All Slatebridge engagements follow the same underlying approach: we start with what you already know. Sessions are structured to draw out the knowledge that exists inside your team — in people's heads, in past documents, in customer feedback that has not yet been organised — and produce something that captures that knowledge in a usable form.
We do not arrive with a fixed answer. We arrive with a structured process and a clear deliverable in mind, and we facilitate the work needed to get there. The consultant's job is to ask useful questions, organise what comes back, and produce a document that reflects what was actually found — not what a template expects.
Initial conversation
We discuss your situation, confirm the right engagement, and agree on scope and timing before any work begins.
Structured preparation
You receive preparation materials in advance. Sessions are time-boxed and follow a shared agenda.
Facilitated session or research work
The engagement runs according to scope — one session, a research period, or a multi-week program depending on the engagement type.
Delivery and handover
You receive the deliverable in the agreed format. A short handover conversation is included to clarify any questions.
SVC-01 — Half-day Session
Customer Journey Mapping Session
A facilitated working session that maps the actual journey a typical customer takes when working with your company — from first awareness through to the ongoing relationship. The session captures the touchpoints along that journey, the people involved at each stage, the materials the customer sees, and the moments your team itself flags as worth attention.
The output is a single, readable map and a short narrative note describing what the team observed during the work. Both are formatted so they can be shared internally and used as a reference in planning conversations.
- Suitable for businesses with an established customer base
- Works with teams of 3–12 participants
- Deliverable within 48 hours of the session
- Session conducted in Kuala Lumpur or virtually
Session Steps
- 1.Pre-session orientation: agree on which customer segment to map
- 2.Facilitated mapping of touchpoints across the full customer lifecycle
- 3.Team flagging of high-attention moments
- 4.Draft map review and corrections within the session
- 5.Final map and narrative note delivered within 48 hours
Engagement Steps
- 1.Scoping conversation to define the market segment and the questions in scope
- 2.Review of your company's existing internal notes and documents
- 3.Synthesis of publicly available information and industry reports
- 4.Thematic organisation and gap identification
- 5.Delivery of the reference document and a brief handover call
SVC-02 — 1–2 Week Engagement
Market Research Synthesis Engagement
A focused engagement that gathers publicly available information, industry reports, and your company's own internal notes on a chosen market segment, and synthesises them into a coherent reference document. The work pulls together what is already known into one place, organises it by theme, and flags the open questions that remain unanswered.
The deliverable is suited to internal teams preparing for an upcoming planning conversation, a market entry assessment, or a segment review. It is not a forecast or a strategy document — it is a well-organised picture of what is currently understood about a specific market area.
- Suitable for businesses preparing for a planning cycle
- Covers one defined market segment per engagement
- Integrates your internal notes with external information
- Delivered as a PDF and editable document
SVC-03 — Multi-week Program
Feedback System Design Program
A multi-week program that helps your company design a structured way to collect, organise, and review customer feedback. The work covers what to ask, where to ask it, how to store responses, how often to review them as a team, and how to close the loop with customers who submitted notes.
All steps in the program are designed to fit your company's existing tools rather than requiring new platforms. At the end of the program, you have a documented system, a review schedule, and a set of templates your team can use immediately.
- Works within your existing tools — no new software required
- Covers the full feedback cycle from collection to response
- Delivered with templates and a documented process
- Includes a post-completion check-in session
Program Structure
- 1.Review of existing feedback practices and current tools
- 2.Design of feedback collection approach (what to ask, where, and when)
- 3.Storage and organisation structure built within existing tools
- 4.Review rhythm and internal communication protocol
- 5.Customer response approach and loop-closing templates
- 6.Documentation and post-completion check-in
— Choosing the Right Engagement
How to decide which engagement fits
Use the table below to compare what each engagement covers. If you are unsure which is most relevant, a short conversation with the team will usually clarify this quickly.
| Feature | Journey Mapping | Research Synthesis | Feedback Program |
|---|---|---|---|
| Price (RM) | 720 | 1,650 | 3,800 |
| Duration | Half-day session | 1–2 weeks | Multi-week program |
| Involves team session | |||
| Uses external research | |||
| Builds an ongoing system | |||
| Single deliverable document | Multiple deliverables | ||
| Best for | Companies reviewing their customer experience | Teams preparing for planning or market review | Companies building structured feedback practices |
— Across All Engagements
Standards that apply to every engagement
Confidentiality agreement
Provided and signed before any information is shared. Client data is handled with care and not disclosed to third parties.
Scope confirmation in writing
Deliverables, timeline, and scope are confirmed in writing before the engagement begins. No surprises at billing time.
Consistent consultant
The same consultant handles your engagement from start to finish. You are not handed to a more junior team member mid-way.
One business day response
Queries during an active engagement are responded to within one business day. We do not leave open questions unanswered.
Data deletion after delivery
Documents and data shared during an engagement are deleted once the final deliverable has been accepted, unless retention is agreed.
Honest fit assessment
If a conversation suggests our engagements are not the right shape for your situation, we say so — and point you toward what might be more suitable.
— Pricing
Fixed prices for defined work
All prices are in Malaysian Ringgit (RM) and apply to the standard scope as described. No retainers, no hourly billing, no add-on surprises.
SVC-01
Journey Mapping Session
RM 720
per engagement
- Half-day facilitated session
- Customer journey map
- Narrative session note
- Handover call included
SVC-02 — Most Common Starting Point
Research Synthesis Engagement
RM 1,650
per engagement
- 1–2 week engagement
- One market segment
- Consolidated reference document
- Internal notes integrated
- Handover call included
SVC-03
Feedback System Program
RM 3,800
per engagement
- Multi-week structured program
- Feedback system documentation
- Templates and review schedule
- Works within existing tools
- Post-completion check-in
— Ready to Start
Not sure which engagement fits? Let's talk it through.
A short initial conversation is usually enough to identify which engagement — if any — is the right shape for what you are working on.
Get in Touch