— Legal

Terms & Conditions

Last Updated: 28 April 2025

Effective Date: 28 April 2025

These Terms and Conditions ("Agreement") govern the use of this website and the consulting services provided by Slatebridge ("we", "us", "our") to clients and website visitors ("you", "User"). By using this website or commissioning any of our services, you agree to be bound by these terms. Questions may be directed to legal@{{DOMAIN}}.

1. Definitions

• "Services" refers to the consulting engagements offered by Slatebridge, as described on this website.
• "Engagement" refers to a specific consulting project commissioned by you under a confirmed scope.
• "Deliverable" refers to the documented output produced at the conclusion of an engagement.
• "Agreement" refers to these Terms and Conditions together with any engagement confirmation or scope document.
• "Website" refers to the site operated at {{DOMAIN}}.

2. Acceptance of Terms

By accessing this website or commissioning our services, you confirm that you are at least 18 years of age and have the capacity to enter a legally binding agreement. If you are acting on behalf of a company, you confirm that you have authority to bind that entity to these terms.

3. Service Description

Slatebridge provides three structured consulting engagements: Customer Journey Mapping Sessions, Market Research Synthesis Engagements, and Feedback System Design Programs. These services constitute general B2B advisory work in the areas of customer experience, market information, and operational process design. They do not constitute legal, financial, medical, or regulated professional advice.

Services are available primarily to businesses operating in Malaysia. We reserve the right to decline any engagement at our discretion.

4. Engagement and Scope

Each engagement is confirmed in writing prior to commencement. The confirmation document will specify the scope, deliverable, timeline, and price. Work outside the confirmed scope will be discussed and agreed separately before proceeding. The scope does not change after confirmation without written agreement from both parties.

5. User Responsibilities

You agree to:

• Provide accurate and complete information when requested
• Make relevant team members available for facilitated sessions as agreed
• Share documents and notes relevant to the engagement scope in a timely manner
• Not misrepresent the intended use of any deliverable produced
• Use this website lawfully and not attempt to disrupt, damage, or gain unauthorised access to it

6. Intellectual Property

All methodologies, facilitation frameworks, and website content are the intellectual property of Slatebridge. Deliverables produced under a confirmed engagement are licensed to you for internal business use only. You may not resell, publish, or sublicense deliverables to third parties without our written consent. We retain the right to reference the nature of engagements (but not client identity or confidential content) for the purpose of describing our services.

7. Payment Terms

All prices are quoted in Malaysian Ringgit (RM). An invoice will be issued upon engagement confirmation. Payment is due within 14 days of the invoice date unless otherwise agreed. We accept bank transfer (Maybank, CIMB, and major Malaysian banks). Engagements will not commence until payment or written payment confirmation is received. There are no refunds after a session has been delivered or a document has been submitted. If an engagement is cancelled before commencement, any fees already paid will be assessed on a case-by-case basis.

8. Service Delivery Terms

• Session-based engagements will be scheduled at a mutually agreed time. Rescheduling requests made less than 48 hours before a session may be subject to an additional administrative charge.
• Research-based and program-based engagements will follow the timeline confirmed at outset. Delays caused by the client's unavailability may extend the delivery timeline accordingly.
• Deliverables are provided in PDF and editable format unless otherwise specified.
• A brief handover call is included in all standard engagements.

9. Confidentiality

We treat all client information as confidential. A confidentiality agreement is provided before each engagement. Information shared by you will not be disclosed to third parties except as required by Malaysian law. Our confidentiality obligations survive the termination of any engagement.

10. Disclaimers

Our services are provided as advisory and informational in nature. We do not provide legal, financial, medical, or regulated professional advice. Deliverables represent our observations and analysis based on the information available during the engagement. We do not make representations about specific business outcomes, commercial results, or the performance of any strategy or system derived from our work. Your use of any deliverable is at your own discretion and risk.

11. Limitation of Liability

To the extent permitted by Malaysian law, Slatebridge's total liability in connection with any engagement shall not exceed the fees paid by you for that engagement. We are not liable for indirect, consequential, or incidental losses arising from the use of our services or deliverables. Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence.

12. Indemnification

You agree to indemnify and hold harmless Slatebridge and its personnel against any claims, losses, or expenses arising from your breach of these terms, misuse of any deliverable, or misrepresentation of information provided during an engagement.

13. Termination

Either party may terminate an engagement in writing if the other party materially breaches these terms and fails to remedy the breach within 7 days of written notice. On termination, you are entitled to deliverables completed up to the termination date. Fees for work completed and not yet invoiced remain payable. The confidentiality provisions and intellectual property clauses survive termination.

14. Dispute Resolution

These terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation does not resolve the matter within 30 days, disputes will be referred to the Kuala Lumpur Regional Centre for Arbitration (KLRCA) for arbitration, unless both parties agree to an alternative mechanism. The courts of Malaysia have non-exclusive jurisdiction.

15. General Provisions

• Entire Agreement: These terms, together with any engagement confirmation, constitute the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that right.
• Assignment: You may not assign rights or obligations under this agreement without our written consent.
• Notices: Notices should be sent by email to legal@{{DOMAIN}} or to our registered address.

16. Changes to These Terms

We may update these terms from time to time. Material changes will be noted with a revised "Last Updated" date. Continued use of this website or commissioning of services after any update constitutes acceptance of the revised terms.

17. Contact

Slatebridge
Level 7, Menara Standard Chartered, 30 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Email: legal@{{DOMAIN}}
Phone: +60 3 2056 3974